Customer Service Agent
Reference: JUN20263418
Expiry date: 11:20, Fri, 3rd Jul 2026
Location: Bristol
Location: Unit 13, Gypsy Lane, BS31 2ED
Salary: £28,734 pa + bonus up to £1,408 pa
Weekly Hours: 42.5 hours / week
We’re here to keep people moving, that’s what we do.
As a Customer Service Agent, you play a key role in taking our award‑winning service directly to customers’ doors—expertly making sure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent at AuxillisYou’re often the first point of contact for customers; confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time – from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.
You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know‑how, administration skill and most importantly your calm, ‘can‑do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.
As a Customer Service Agent with Auxillis, we offer:
- A fantastic quarterly bonus scheme (£1,408 pa OTE)
- Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year.<– Note: Public holidays and an extra day off for birthday retain no special symbols.
- Free life assurance (2 x your salary)
- Well‑being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Exclusive colleague‑only vehicle‑leasing schemes
- Pension & save‑as‑you‑earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
- Stream App for all our colleagues — a Financial Wellbeing app that gives you more control over your pay— lets you choose when to get paid, put money aside each month, and access discounts and a financial coach.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
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