Property Manager

Job Title: Property Manager

Contract Type: Permanent

Salary: £34957.17 (£38578.56 after 12 months of successful performance)

Working Hours: 35 hours per week, full time

Working Pattern: Monday to Friday

Location: North Reg Hub, Carlisle

The difference you will make as a Property Manager

Act as the nominated Property Manager for a number of mixed‑tenure shared spaces within a designated geographical patch, carrying out property inspections to identify and respond to defects, prioritising and ensuring actions are undertaken in a timely manner by removing hazards and ensuring any installed equipment is operational to keep people safe and the building working effectively.

Benefits

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. We value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.

Role Profile

• Management of a number of properties within a designated geographical patch and provision of operational support to other colleagues across the group portfolio.
• Carry out a programme of property inspections to identify defects, prioritise their action and ensure action is undertaken in an agreed/appropriate timescale, removing hazards and ensuring any installed equipment protects people safety or the building is working correctly across a range of group properties.
• Undertake functional/operational safety checks to ensure installed equipment is in full working order to maintain compliance with risk and health and safety protocols.
• Record outcomes of inspections and functional/operational checks, assess any hazards and determine the appropriate action and timescale to mitigate any risks.
• Take a proactive approach to the management of repairs, including reporting emergency repairs through the customer service centre and Compliance Management Teams, and recording routine repairs via the Total Mobile on‑site application.
• Manage and track any Safety Escalations, which may include out‑of‑service fire safety equipment, lifting equipment and Interference with Goods Act 1977 (TORT) items.
• Ensure work carried out on properties is completed to an acceptable standard (cost & quality of services), including communal repairs, grounds maintenance and communal cleaning and other service contracts to low‑risk properties.
• Accompany Building Safety Managers (BSM’s) to customer engagement events to provide an overview of property performance and discuss any customer concerns.
• Oversee planning and execution of day‑to‑day operations, maintenance and inspections of the properties in the patch.
• Escalate any building safety risks/concerns to the Team Leader within set timescales, using agreed reporting tools to enable remedial action.
• Support completion of dynamic risk assessments of buildings to determine appropriate risk level and inspection frequency, including data & information collection.
• Maintain accurate records using appropriate systems, ensuring the integrity and quality of building safety inspection data for regular analysis and reporting, including progress against key performance indicators.
• Liaise with internal and external stakeholders and residents to resolve communal issues while delivering excellent customer service, ensuring high satisfaction rates to minimise complaints, and provide a basic understanding of service charge budgets to customers.
• Distribute customer communications and collect information on other asset services functions as required to support group objectives.
• Identify and communicate block access requirements and provide assistance when necessary to arrange access for compliance works to be carried out. Liaise with customers/housing services when access to individual flats is required.
• Follow agreed internal business processes, adhering to relevant regulatory, statutory and compliance frameworks to ensure effective inspections on behalf of the group.
• Contribute to continuous improvement of processes and procedures.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the service.
• Ensure all data protection requirements are met in accordance with the group’s policy, procedures and statutory requirements.
• Ensure health and safety requirements are met in accordance with the group’s policy, procedures and statutory requirements.

Other Duties

• There may be a requirement to travel to other UK locations to support teams in Camden and Dartford, though regular support for these teams is required.
• The role will be exposed to sensitive information; confidentiality must be maintained at all times.
• Flexible working during operating hours is required.
• The role holder is expected to commit to equal opportunities and promote non‑discriminatory practices.

Person Specification

Essential

• Valid UK driving licence.
• Experience successfully undertaking the role of Building Safety / Compliance Inspector, Property/Building Manager within a similar organisation.
• Effective stakeholder management, both internally and externally.
• Proficient use of IT systems including MS Office and Outlook.
• Evidence of accurately reviewing, collating and recording a variety of data for meaningful analysis.
• Excellent attention to detail with the ability to work under pressure, meet strict deadlines and manage conflicting priorities.
• Team player who can work flexibly to meet business requirements, Self‑motivated and organised with the ability to plan & prioritise work against deadlines.
• Excellent communication skills.
• Ability to use own initiative and judgement and to work collaboratively.
• Currently hold or willingness to complete Level 3 Fire/Nebosh Health and Safety /IRPM property management qualification or equivalent.

Desirable

• Property management experience, including managing blocks in mixed tenure environments.
• Knowledge of Compliance Information and Communications Technology (ICT) systems, including Housing Management Systems such as Open Housing Management, C365, ProMaster, and Capita software systems.
• Experience of problem solving and implementing innovative solutions.
• Proven track record of monitoring risk and health and safety compliance and carrying out inspections within a housing environment.
• Knowledge of asbestos, legionella, building regulations, fire regulations, health and safety regulations and carrying out risk assessments within a housing environment.
• Experience in the use of handheld tablet devices.

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