Customer Service Advisor

Customer Service Advisor – Bradford

The rewards

• £24,784.50 per annum
• Hybrid working arrangement
• Full training and ongoing support
• Friendly and supportive team environment
• Career development and progression opportunities

Hours

• Full-time, Monday to Saturday on a rotating shift pattern

The role of Customer Service Advisor:

• Managing inbound customer calls in a professional and friendly manner
• Resolving customer queries and providing accurate information
• Updating customer records and account information on internal systems
• Escalating complex enquiries where appropriate
• Meeting individual and team performance targets
• Delivering a consistently high level of customer service
• Working collaboratively with colleagues across departments

The ideal Customer Service Advisor:

• Excellent verbal and written communication skills
• Confident and professional telephone manner
• Strong organisational and time management skills
• Good attention to detail and accuracy
• Competent IT skills and confidence using multiple systems
• Positive, customer-focused approach
• Ability to work effectively in a fast-paced environment
• Previous experience in a customer service or contact centre environment (desirable)
• Experience using CRM systems or customer databases (desirable)

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