Customer Service Representative

Helpdesk Operator

Salary: £24,969 per annum

Location: Glasgow Head Office (G5 0US)

Contract type: Permanent, Days. Full time: 37.5 hours per week. Working 5 over 7 days.

Responsibilities

• Handling inbound and outbound calls, and logging jobs in a fast-paced environment
• Co‑ordinating contractors and City Technicians to ensure they attend to our City standards
• Working in partnership with customers to achieve results
• Completing a variety of administrative tasks such as quotes, uplifts, emails
• End‑to‑end job management
• Working as part of a team to drive customer excellence

Qualifications

• Driven and passionate with a great attitude to deliver customer excellence
• Helpdesk experience in facilities management
• Excellent verbal and written communication skills
• Accuracy and attention to detail
• Ability to work as part of a team and effectively manage own workload
• Administrative experience, including knowledge of Microsoft office packages
• Previous contact centre/call centre/helpdesk experience

Benefits

Here are the benefits we offer:

• 33 days (6.6 weeks) paid holiday for a full-time contract
• 37.5 hours per week contract
• Free on‑site parking
• Subsidised canteen facilities & vending machines
• Access to Mental Health First Aiders
• Recommend a Friend incentiveli>
• Pension scheme – up to 5% matched contribution
• Company‑funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more
• Salary sacrifice schemes, including Smart Tech and Cycle to Work
• Great development and career opportunities
• Access to One City, our reward and recognition hub. One City provides access to a host of benefits:
  • Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
  • Health and wellbeing centre, which has a range of resources, including an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips
• Access to our colleague reward and recognition tools, with awards ranging from £5 – £250

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