ClosingDate: 23.59 hours BST on Thursday 18 June 2026
Reference: HR-0096-26
PLEASE NOTE, THIS IS A TEMPORARY POST UNTIL MARCH 2027
Internal applicants who wish to be considered for the role on a secondment basis must obtain approval from their Line Manager before submitting an application.
- Enjoy working in a busy, customer focused environment?
- Want a new and exciting challenge?
If the answer to these questions is “yes”, this could be the perfect opportunity for you!
We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services team.
You will be the first point of contact for all service enquiries through our Contact Centre and Customer Service Point in Skelmersdale. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council’s services.
You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers.
You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.
We pride ourselves on being a friendly, supportive employer and offer a range of benefits designed to suit your needs. These include a competitive salary, generous annual leave entitlement, access to the Local Government Pension Scheme, work–life balance policies, and opportunities for personal development.
So, if you think you are up to the challenge, we would love to hear from you.
Apply Online by clicking the Apply Online button above. If you require further information or your application will not submit then please call 01695 577177 or email recruitment@westlancs.gov.uk.
The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.
If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.
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