Reference – 168926
Position: Customer Engagement Officer
Location: Shrewsbury, Shropshire
Salary: £12,567.0 Per annum
Hours: 15 hours per week
Closing Date: 18th June 2026
About the Role
To deliver an inclusive resident, customer and community engagement approach to build resilient and engaged communities with residents and customers participating in everything we do. To ensure that all issues relating to customer safety (including but not limited to Anti Social behaviour (ASB), safeguarding and Domestic Abuse) are reported to the relevant departments. The production and delivery of communication to our residents and customers through a variety of channels including our website, social media platforms, publications and events. Developing local solutions and community responsibility, with a forward-thinking approach to leading resident and community involvement across the Trident Group.
What You’ll Be Doing
To develop, deliver and continuously improve resident/customer engagement activities and communications across Trident Group.
Be outward and front-facing within the communities and services provided across the Group, ensuring the needs of all our customers are met regardless of geographical location, service or tenure.
Carry out all duties as an administrator.
Support and develop involvement in line with the Resident and Customer Engagement Strategy and record, monitor and provide evidence of performance against all areas of the Delivery Plan.
To record, monitor and provide evidence of performance in line with regulatory requirements, Service Standards, The Charter for Social Housing Residents: Social Housing White Paper, Consumer Standard, Tenants/Customer Charter associated with ‘Together with Tenants’ and health and social care regulatory requirements. Provide information, reports and progress against agreed priorities and performance to the Head of Homes and Communities, Heads of Service, Team Managers and Business Development Team.
Who we’re looking for
- Communicate effectively; verbally, non-verbally and in writing to all stakeholders.
- Work with other teams, customers and partners to provide a range of activities that enables customers to influence and shape services.
- Planning and proactively identifying the steps required to ensure that the operational objectives of the service are met to agreed deadlines.
- Utilising the Outlook Calendar plan monthly visits to each Homes and Communities geographical patch and to identified Trident Reach schemes to facilitate engagement activities.
- At least 2 years community engagement experience, working within a social housing/community investment environment/charity.
- Experience and knowledge of working with socially excluded and hard-to reach individuals and groups.
- Preferably hold a full, valid, UK driving licence with the use of a vehicle.
The Benefits
- 34 days annual leave, plus the option to purchase up to 5 additional days
- A day off for your birthday
- 4 days off when you move home
- Life assurance (3 x salary)
- Employee Assistance programme & wellbeing programme
- Flexible Working options
- Learning & Development opportunities
Equality, Diversity, and Inclusion
We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
Disability Confident Commitment
- Ensure our recruitment process is inclusive and accessible
- Communicating and promoting vacancies
- Offering an interview to disabled people
- Anticipating and providing reasonable adjustments as required
- Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- At least one activity that will make a difference for disabled people
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