Customer Service Apprentice

Summary

Jump‑start your career while earning a well‑regarded qualification as a Customer Service Apprentice. You will be part of an award‑winning team focused on delivering exceptional service for water supply and billing issues. The apprenticeship offers a structured 24‑month programme with group workshops, individual training, and on‑the‑job learning, leading to a permanent position upon successful completion.

Main responsibilities

• Complete the Customer Service Level 3 apprenticeship pathway.
• Develop knowledge of the customer service area, business processes, data protection, regulatory compliance, and attendance requirements.
• Build relationships with peers, colleagues, and customers to resolve problems and enhance the team environment.
• Proactively seek information and resources to deepen your skills and knowledge to enable progression.
• Attend and contribute to team meetings and training sessions.

Skills / Qualifications / Experience

• Achieved GCSE Maths and English at Grade 4/C (or equivalent).
• Excellent computer skills.
• A passion for serving others and delivering high‑quality service.
• Good time‑management skills to complete the apprenticeship.
• Confidence in conversing with others and engaging with new and diverse individuals.
• Goal‑focused and able to overcome difficulties.

Bonus qualifications

• Experience and understanding of excellent customer satisfaction practices.

Benefits package

• Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle‑to‑work scheme.
• Health cash plan.
• Life assurance.
• Well‑being related benefits.

Recruitment information

• Apply by submitting your CV on the company’s career website.
• Legal right to work in the UK is required when you start employment.
• Background, identity, and employment referencing checks will be conducted as part of the offer process.

The employer is committed to equal opportunities and fair treatment for all employees, reflecting diversity in age, race, gender, ethnicity, religion, and identity.

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