Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) – F[…]

Overview

To work flexibly to provide a comprehensive customer service and administrative function for the College.

Key Responsibilities

• Deliver a high standard of customer service and administrative support for the College in line with the service outline.
• Ensure that the Student and College Service is of a high quality and fully meets the needs of the customers.
• Promote the provision of the Student and College Service to all users.
• Develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment, etc.).
• Ensure the college switchboard is manned at all times and maintaining outstanding level of service.
• Monitor administration requests and complete timely.
• Assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and compliance.
• Ensure continuous development and improvement of personal professional knowledge.
• Any other duties of a similar level of responsibility may be required.

Qualifications

• Educated to a minimum of level three qualification.
• Minimum of level two English and maths qualifications.

Experience

• Customer service skills and experience.
• Administration skills and experience.
• Experience of being multi-skilled and working flexibly in order to respond to changing priorities.

Specialist Knowledge

• Knowledge and understanding of the college business (e.g. structure, curriculum).
• Knowledge of administrative, customer service and quality standards.
• Ability to work with learners and understand the issues facing different groups of learners.
• Knowledge of college systems and processes.

IT Skills

• Advanced user of Microsoft Office 365.
• Ability to use technology to generate information and improve efficiency.

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