Sales Support Agent

Location: Redditch, England, United Kingdom

Role Overview

The Sales Support Executive will play a critical role in supporting the UK sales team by ensuring smooth sales operations, accurate documentation, timely coordination, and high-quality customer engagement. This role acts as a bridge between sales, operations, finance, and customers, enabling the sales team to focus on revenue generation while maintaining a professional and responsive sales process.

Key Responsibilities

Sales & Customer Support

• Support the sales team with quotations, proposals, and order processing
• Act as the first point of contact for sales‑related customer queries
• Maintain accurate records of customer interactions and sales activities
• Assist in managing key accounts and follow‑ups

Sales Operations & Coordination

• Coordinate with internal teams (logistics, finance, operations) to ensure timely order fulfilment
• Track order status and communicate updates to customers and sales managers
• Support contract administration, framework agreements, and pricing approvals
• Maintain and update CRM systems with accurate sales data

Reporting & Administration

• Prepare sales reports, forecasts, and performance summaries
• Track sales pipelines, conversion rates, and outstanding actions
• Support invoicing coordination and basic commercial documentation
• Ensure compliance with internal sales processes and documentation standards

Marketing & Business Support

• Support sales‑led marketing activities such as:
  • Events
  • Product launches
  • Customer presentations
  • Attending exhibitions
  • Assist in preparing sales presentations and marketing materials
  • Coordinate with marketing teams on leads and campaign follow‑ups

Skills & Experience

Essential

• 2-4 years of experience in sales support, sales operations, or commercial administration
• Strong organisational and time‑management skills
• Excellent written and verbal communication skills
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools
• Ability to work in a fast‑paced, target‑driven environment

Desirable

• Experience supporting B2B sales teams
• Background in energy, technology, manufacturing, or industrial sectors
• Familiarity with order‑to‑cash processes
• Experience coordinating with cross‑functional teams

Personal Attributes

• Detail‑oriented and highly organised
• Proactive and solution‑focused
• Strong stakeholder management skills
• Comfortable handling multiple priorities
• Customer‑focused with a professional attitude

What We Offer

• Competitive salary based on experience
• Opportunity to work in a growing, international business
• Exposure to strategic sales and key accounts
• Supportive team environment with growth opportunities

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