Dispensary Assistant/ Receptionist
The closing date is 14 June 2026
Newcastle Upon Tyne Hospitals NHS Foundation Trust is looking to recruit an enthusiastic, motivated individual to join our fast paced in-patient pharmacy department as a Dispensary Assistant/Receptionist.
We are a busy pharmacy department offering a diverse and complex range of functions and activities including Dispensary, ward based and clinical activities, logistics, stores and procurement, clinical trials, aseptic preparation and medicines information. We have an automated robotic dispensing and stock supply system.
Interview Details
- Interview Date: 2 July 2026
37 hours 30 minutes/week
Important Note
NO AGENCIES PLEASE
Main duties of the job
Key to the Receptionist’s role is the organisation of work as it comes into the dispensary, ensuring prescriptions and orders enter the correct workflow stream allowing prioritisation of the workload. The Receptionist will also be responsible for the accurate input of discharge prescription information onto the prescription tracking system and for the filtering of prescriptions and orders into the correct workflow stream for dispensing by our team of dispensing assistants.
If you have experience of working in a busy customer/client focused environment, can remain calm under pressure, have the ability to respond and adapt quickly to changing circumstances and are a good team player this role could be for you.
Whilst experience of working in a pharmacy environment would be advantageous it is not essential as full training will be given.
To discuss this post further or to arrange an informal visit please contact Tracy Bracken / Pippa Rodwell.
Job responsibilities
- Undertake reception duties at the staff hatch
- Answer the dispensary telephone
- Ensure inpatient and outpatient prescriptions are entered on the prescription tracking system
- Provide appropriate support as required to dispensary staff
- Assist with general clerical duties e.g. filing and archiving of documentation, data collection, and data input under the direction and supervision of the Dispensary Manager
- Participate in daily stock checks
- Checks off orders received into the dispensary in accordance with procedure
Person Specification
KNOWLEDGE
- Knowledge of Health and Safety and hygiene in the workplace.
- Knowledge of pharmacy stock control systems.
- Knowledge of drug names and terminology.
- Knowledge of COSHH regulations.
- Knowledge of Standard Operating Procedures.
SKILLS
- Demonstrate good oral / written communication.
- Ability to accurately record and relay messages to the appropriate individual in a busy environment.
- Excellent customer care skills.
- Excellent telephone manner.
- Ability to work to a Standard Operating Procedure or protocol.
- Ability to follow verbal instructions.
EXPERIENCE
- Experience of working in a customer/client focused environment.
- Pharmacy experience gained in a hospital or community setting.
- Experience of stock control and stock management.
QUALIFICATIONS
- Evidence of achievement at CSE or GCSE in Maths and English.
- NVQ 2 in pharmacy services and the approved underpinning knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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