CCU Credit Union
Cashier/AdminReports to:Branch Area ManagerHours:30 hours per week, evenings included and every second Saturday. All rotas are based on branch opening times; please check the website for more information.Salary:£12.71 per hourTravel: Travel between all 7 branches and access to own vehicle is essential.
Summary of Role
Reporting directly to the Branch Area Manager, the successful candidate will be responsible for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union.
The role includes banking duties such as acting as a Cashier or Loan Officer. You will be responsible for the preparation and reconciliation of day-end procedures and lodgements for collection by Cash In Transit Security.
This role requires flexibility, as travel between all 7 branches is essential and the successful candidate must be able to accommodate branch opening times.
Key Responsibilities
Deliver excellent member service across multiple delivery channels, including in person, over the telephone and online.
Process member transactions including lodgements, withdrawals and transfers, opening accounts and re-activation.
Issue member loans and ensure that loan conditions are satisfied.
Deal with and resolve member queries.
Accurately handle cash, reconcile balances and account for any shortfalls or excess.
Assist members and provide details on a range of services offered by CCU.
Update member information and ensure the database is maintained to a high standard.
Undertake any other reasonable and lawful duties as may be directed from time to time by management.
Undertake relevant training as deemed necessary by the Credit Union.
Experience
Essential
2 years plus previous experience in a similar role.
5 GCSEs grade C or above, including English and Maths.
Cash handling and cash security experience.
Customer service or customer-facing experience.
Experience in the financial services industry and/or including Credit Union.
Proven track record and industry-led training or qualifications.
Banking system or software experience and skills.
Full clean driving licence and access to own car; must be able to travel between branches.
Desirable
Previous Credit Union experience.
Have or be working towards Pathways Certificate in Credit Union Operations.
Finance-related qualifications.
Essential Skill Set
Strong people and customer service skills.
Excellent communication and interpersonal skills.
High levels of confidentiality, credibility and integrity.
Strong organisational and time management skills.
Ability to work at a fast pace while maintaining high standards.
Flexible and able to respond to changing business requirements.
Excellent listening skills, teamwork and a can-do attitude.
Absolute commitment to member excellence.
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