Senior Engineer Issue Management

Senior Engineer – Issue Management

This amazing contract for our automotive client is a Senior Engineer – Issue Management role.

Key Responsibilities

Issue Management & Process Ownership

• Oversee and administer the Issue Management System (IMS).
• Govern the lifecycle of engineering issues via a ticket-based system.
• Ensure all issues are documented, progressed, and closed in line with defined processes.
• Maintain data integrity and traceability across all issue records.

Coordination & Stakeholder Engagement

• Act as the central point of coordination between engineering teams.
• Drive timely updates from engineers and ensure tickets are actively progressed.
• Challenge and support engineers to ensure robust root cause analysis and corrective actions.

8D Problem-Solving Governance

• Ensure the structured use of the 8D methodology across all issue resolution activities.
• Review and approve proposed corrective actions from engineers.
• Provide constructive challenge where solutions lack robustness or completeness.

Lessons Learned & Continuous Improvement

• Lead lessons learned activities across vehicle programmes.
• Analyse historical issue data to identify recurring themes and risks.
• Ensure previous issues and resolutions are proactively fed into new vehicle designs.
• Support engineering teams by highlighting known risks (e.g. past design issues such as panel fit, radius concerns, etc.).

Data Analysis & Reporting

• Extract and analyse IMS data to produce KPIs, reports, and insights.
• Track trends, performance metrics, and issue resolution effectiveness.
• Present findings to stakeholders to support decision-making and process improvements.

System Administration

• Act as the primary user and administrator of the IMS.
• Support users with system access, training, and day-to-day queries.
• Ensure consistent use of the system across the organisation.

Essential Key Skills & Experience

• Experience working with issue management, quality systems, or engineering governance processes.
• Strong understanding of structured problem-solving methods (e.g. 8D, root cause analysis).
• Ability to challenge engineers constructively and influence outcomes.
• Strong organisational and coordination skills.
• Experience handling data analysis, reporting, and KPI tracking.
• Good stakeholder management and communication skills.

Desirable

• Background in automotive engineering or a similar regulated industry (e.g. aerospace, defence).
• Familiarity with ticket-based issue management systems.
• Understanding of vehicle development or product lifecycle processes.
• Exposure to quality or continuous improvement frameworks.

Candidate Profile

• Methodical and process-driven with high attention to detail.
• Confident and assertive when challenging technical decisions.
• Strong communicator who can engage with engineering teams at all levels.
• Analytical mindset with the ability to interpret and leverage data.
• Comfortable working in a fast-paced, programme-driven environment.

Why Apply

Opportunity to play a key role in driving quality and issue resolution across cutting-edge automotive programmes.

High-visibility role with influence across multiple engineering functions.

Involvement in both reactive issue management and proactive design improvement.

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