Head of HR Services, Systems and Automation

Overview

94% of staff within this team, who participated in the 2025/26 NHS Staff Survey, reported a strong team culture and positive working relationships, reflecting a supportive, collaborative environment where colleagues feel respected, valued and able to work together effectively.

NHS Staff Survey 2025/26

Responsibilities

• They will demonstrate strong governance and assurance capability (including information governance, risk management, data integrity and workforce reporting), and the confidence to lead sensitive and sometimes contentious matters with compassion, clarity and professionalism.
• Above all, the postholder will role model our values of We Care, We Communicate, We Collaborate and We Contribute, treating colleagues with dignity and respect, listening and explaining clearly, working in partnership across teams and systems, and maintaining a strong focus on improving the day to day experience for staff and managers.
• The post holder will effectively manage the delivery of the HR Systems, HR Services and Workforce Information teams, and is responsible for ensuring the service provision of the HR Service and Systems Desks – our first‑line HR support for all staff.
• Management and leadership of our payroll liaison and temporary staffing teams is a key part of this role, as well as supporting the Workforce Information Lead and HRBPs to develop a robust Workforce Plan for the Trust.
• Provide leadership for payroll liaison, temporary staffing and Workforce Information functions, ensuring services are efficient, responsive and centred around the needs of our people.
• Drive transformation with a strong focus on digitalisation, automation and improving access to high‑quality first‑line support for staff and managers.

Qualifications

• Values led leader with significant senior experience in an NHS HR/People services environment.
• Strong track record of leading HR systems, HR transactional services and workforce information at scale.
• Credible expertise in ESR, e‑rostering and workforce systems optimisation/integration.
• Ability to deliver complex transformation programmes that improve quality, productivity and user experience through digitalisation, automation and continuous improvement.

Context

This is a senior leadership role at the heart of how we support our MKUH workforce. Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting‑edge research and education.

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