Takeaway Manager

Job DescriptionAbout the RoleWe are looking for an experienced and reliable Takeaway Manager to oversee the daily operations of a busy Indian takeaway in Ormskirk. The successful candidate will ensure smooth running of the business, maintain high food quality standards, manage staff effectively, and deliver excellent customer service.Key ResponsibilitiesOperations ManagementOversee daily takeaway operations, including opening and closingEnsure timely preparation and delivery of ordersMaintain high standards of food quality and presentationStaff ManagementSupervise kitchen and front-of-house staffPrepare staff rotas and manage attendanceTrain and support new and existing employeesOrders & DeliveryManage incoming orders (phone, online, and walk-in)Coordinate with delivery drivers and platformsEnsure accuracy and efficiency in order fulfilmentCustomer ServiceHandle customer queries and complaints professionallyMaintain a positive customer experienceBuild customer loyalty and repeat businessStock & Cost ControlMonitor stock levels and order suppliesReduce waste and manage food costsEnsure efficient use of ingredientsHygiene & ComplianceMaintain food hygiene standards in line with UK regulationsEnsure compliance with food safety guidelinesPrepare for inspections and auditsRequirementsPrevious experience in takeaway or restaurant managementStrong leadership and organisational skillsAbility to work under pressure in busy periodsGood communication and customer service skillsKnowledge of Indian cuisine (preferred)…