Customer Account Manager (B2B)
Aldershot, Hampshire
Salary: £33,000 – £35,000
Full-Time | Office-Based
Our client
We are currently recruiting for an experienced Account Manager to join a busy and fast-paced customer services team based in Aldershot.
This position would suit somebody with strong B2B account management or customer service experience who is confident managing corporate accounts, building long-term client relationships, and handling product-based enquiries within a commercial environment.
The successful candidate will be highly organised, commercially aware, and confident working closely with both customers and internal departments to ensure a smooth customer journey from quotation through to delivery.
Key responsibilities
- Managing a portfolio of corporate customer accounts.
- Acting as the main point of contact for customer enquiries and ongoing account support.
- Building and maintaining strong long-term B2B customer relationships.
- Processing customer orders from quotation through to delivery.
- Managing product enquiries and advising customers on suitable solutions.
- Identifying opportunities to maximise sales and account growth.
- Handling customer complaints and escalations professionally and efficiently.
- Working closely with internal departments including finance, operations, and logistics.
- Supporting the Customer Service Manager with day-to-day team operations.
- Assisting with customer service administration support and escalations when required.
- Ensuring customer accounts remain within agreed commercial terms.
- Providing consistently high levels of customer service within a fast-paced environment.
Candidate requirements
- Minimum 3 years’ experience within Account Management, Customer Service, Sales Support, or a similar commercial role
- Previous experience managing B2B or corporate customer accounts
- Experience working within a product-based environment is essential
- Strong communication and relationship-building skills
- Commercial awareness with the ability to identify sales opportunities
- Excellent organisational skills and attention to detail
- Ability to manage multiple priorities and work under pressure
- Confident handling challenging customer conversations and escalations
- Strong IT skills including Microsoft Office and CRM/internal systems
- Professional and confident telephone manner
What’s on offer?
- Salary between £33,000 – £35,000 depending on experience
- 31 days holiday including bank holidays
- Workplace pension scheme
- Company events
- Annual Leave Purchase Scheme
- Referral bonus scheme
- Funded training and development opportunities
This is an excellent opportunity for a commercially focused and customer-driven individual looking to join a supportive business within a varied and fast-moving account management position.
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