Modern Workplace Engineer (Contract)
Location: Canary Wharf, London, UK
Work Model: Hybrid (2 days onsite per week)
Contract Type: Long-term Contract
⚖️ IR35 Status: Inside IR35
Role Overview
We are hiring a Modern Workplace Engineer to support a large-scale Windows 11 laptop and VDI rollout programme within an enterprise environment.
This role sits between advanced deskside support and endpoint engineering, with a strong focus on device deployment, configuration, packaging, and troubleshooting across modern Microsoft technologies.
Key Responsibilities
Windows 11 Rollout & Endpoint Support
- Provide hands-on support for Windows 11 laptop rollout, including deployment, configuration, and post-deployment support
- Troubleshoot issues across device, OS, Active Directory, and Group Policy (GPO) layers
- Support endpoint management workflows using modern tools and best practices
Patching & Image Management
- Perform ad-hoc patching and remediation for low-severity (Sev5) incidents
- Assist in maintaining and updating laptop images, including:
- Monthly OS patching
- Application version updates
- Image optimization
VDI (Virtual Desktop Infrastructure) Support
- Support Windows 11 VDI (Dev environment) rollout, including troubleshooting and user support
- Work alongside internal teams managing the Citrix environment (deep Citrix expertise not required)
- Assist in resolving issues within virtualized desktop environments
Application Packaging & Deployment
- Create and manage application packages using MSIX (Intune packaging focus)
- Support AppAttach packaging where required
- Ensure smooth deployment of applications across managed devices
Documentation & Knowledge Transfer
- Produce technical documentation, user guides, and support procedures
- Support handover to BAU teams post rollout activities
- Ensure knowledge is effectively shared across support and engineering teams
Required Skills & Experience
Core Technical Skills
- Strong experience with:
- ✅ Microsoft Autopilot
- ✅ Microsoft Intune & Entra ID (Azure AD)
- ✅ MSIX Packaging (Intune-focused; AppAttach exposure beneficial)
- Good working knowledge of:
- ✅ Active Directory (AD)
- ✅ Group Policy (GPO)
- ✅ AppLocker policies
Nice to Have
- Exposure to virtual desktop environments (Citrix or similar)
- Experience supporting enterprise-scale rollout or transformation programmes
- Familiarity with image engineering / endpoint configuration management
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