About the Role
As a Senior Account Director, you will own and lead strategic relationships for a portfolio of key brands and campaigns within a digital advertising agency. Translate business goals into integrated, data-informed campaigns; steward cross-functional teams; and ensure profitable, high-quality delivery. Serve as the executive client liaison, drive growth through ongoing value, and mentor more junior members of the team.
Responsibilities:
- Act as the senior client partner for complex digital platform engagements, including websites, mobile applications, e-commerce ecosystems, and customer experience initiatives.
- Advise executive stakeholders on digital experience strategy, platform investment decisions, customer journey optimisation, and digital transformation opportunities.
- Develop trusted relationships with senior client stakeholders across Marketing, Digital, Product, Technology, and Customer Experience functions.
- Identify opportunities to expand agency partnerships through platform modernisation, digital product innovation, customer experience enhancement, and ongoing optimisation programs.
- Shape strategic roadmaps and growth plans that align platform investments with broader business objectives and measurable outcomes.
- Partner with Product, Technology, Experience Design, and Delivery leaders to ensure strategic alignment across programs and initiatives.
- Provide executive-level guidance on emerging technologies, digital trends, AI-enabled solutions, and evolving customer expectations.
- Lead commercial discussions relating to platform strategy, digital transformation programs, retained services, and long-term partnership growth.
- Support new business opportunities involving digital platforms, customer experience transformation, and integrated technology solutions.
- Serve as a senior escalation point and trusted advisor for complex platform and digital experience engagements.
About You
The essentials:
- 8+ years of account management experience in digital advertising, marketing, or related agencies; proven track record managing high-value, high-volume interdisciplinary work.
- Demonstrated ability to manage large-scale, multi‑channel campaigns (e.g., digital, social, display, video, search) and deliver on client objectives.
- Strong leadership and relationship‑building skills; proven ability to influence, negotiate, and present to senior stakeholders.
- Excellent organisational skills, budget literacy, and comfort with Excel/Google Sheets for forecasts, P&L, and reporting.
- Strategic thinker with a data‑driven mindset; able to turn insights into actionable recommendations.
- Clear, confident communicator with excellence in written and verbal presentation; adept at facilitating workshops and senior client meetings.
Not a must, but a plus
- Experience with complex technical projects (websites and native applications)
- Knowledge of performance marketing, media planning, and analytics platforms.
- Background in proposal writing, RFP responses, and new business development.
- Familiarity with project management tools (e.g., Asana, Monday, Jira) and CRM systems.
At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.
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