About the team and role
At Klaviyo, we value the unique backgrounds, experiences and perspectives each employee brings to our workplace. We believe everyone deserves a fair shot at success and welcome candidates who closely match our traditional requirements. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers.
Our mission is to empower creators to own their growth. As we scale, the RFP process becomes an increasingly strategic part of how we compete and win with sophisticated customers. We’re looking for a high‑performing Proposal Manager to lead the charge in building and scaling our RFP response function.
This is a high‑leverage, high‑impact individual contributor role with significant visibility across the go‑to‑market organization. You’ll be the first dedicated hire focused on RFP excellence—defining best practices, elevating our approach, and raising the bar for how Klaviyo shows up in competitive sales cycles.
We’ll give you strong support and eager partners across Sales, Presales, Marketing and other business units. This is a chance to shape the future of proposal management at a world‑class SaaS company while directly impacting revenue, win rate and brand perception.
How you’ll make a difference
- Serve as a trusted partner and internal champion for all things RFP—becoming the go‑to expert for proposal strategy and execution.
- Own the end‑to‑end RFP, RFI and security questionnaire response strategy and process from intake to submission, including:
- Defining what it means to qualify an RFP/RFI, balancing effort, quality and ROI
- Importing qualified questionnaires into our RFP software
- Drafting and refining initial answers to technical, functional and business questions
- Sourcing and validating inputs from subject‑matter experts across the company (Sales, Product, Legal, Security, Product Marketing)
- Packaging and delivering proposals in a compelling, differentiated way that helps us win
- Maintain and improve a scalable, up‑to‑date knowledge base of commonly asked questions and approved answers using our RFP software, including:
- Ensuring all content is accurate, consistent and on‑brand
- Reviewing new content and adding it to the knowledge base as appropriate
- Partner with Sales and Go‑to‑Market operational leadership to ensure our process is measurable and built for maximum effectiveness and efficiency, including:
- Ensuring an effective qualification process and healthy RFP response rate
- Tracking and improving RFP win rates and turnaround times
Who you are
- 5+ years of experience managing RFPs or proposals in a high‑growth SaaS environment, preferably supporting enterprise or mid‑market sales teams.
- Exceptional project manager—organized, detail‑oriented and comfortable juggling multiple complex deliverables under tight timelines.
- Excellent writing, editing and communication skills, with a strong instinct for tailoring content to different audiences.
- Collaborative and low‑ego, able to bring people together to get things done and chase down answers or ask for help.
- Systems‑minded and always looking to improve the process—whether that’s introducing a new tool, optimizing workflows or creating better documentation.
- Understands the nuances of enterprise buying processes and what it takes to compete in a crowded market.
- Excited by the idea of joining a company where your work will be visible, valued and essential to how we win.
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Benefits and Compensation
Our salary range reflects the local cost of labour. Base salary is determined by job‑related skills, experience, education or training, and location. In addition to base salary, the total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign‑on payments, and a comprehensive range of health, welfare and wellbeing benefits based on eligibility.
Base Pay Range in Local Currency: £56,000 – £84,000 GBP.
Work Arrangements
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work, team meetings and industry events. Travel is coordinated in advance.
Equal Opportunity Statement
Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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