About us
The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.
Contribution to Our Mission
Providing a first-class sales and customer service experience to all visitors at RZSS Highland Wildlife Park, by providing information and assistance and ensuring an environment that is both engaging and well‑maintained.
Responsibilities
- Provide first-class customer service by maintaining a positive, welcoming environment, a proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
- Operate retail systems efficiently and effectively to both sell and upsell products.
- Ensure all front‑of‑house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
- Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
- Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles.
Qualifications
- Good achievement in standard grades (or equivalent), including English and Mathematics.
- Accurate numerical reasoning skills and attention to detail.
- Engaging customers empathetically to link or upsell our products.
- Use of electronic cash till.
- Providing first-class customer care and service, including dealing with customer queries.
- Previous work in a range of retail activities.
Benefits
- Starting salary of £15,875 pro‑rata based on 24 hours per week (FTE £24,804 per annum)
- Fixed Term for a period of 4 months, to help us cover our busy summer period
- 34 days annual leave (will be pro‑rata for part time)
- Discount in both retail/catering
- Access to a healthcare plan
- Access to Employee Assistance Programme (EAP), which provides 24‑hour counselling and support, including health, legal, finance, wellbeing and family advice
- Employer contributory pension scheme
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.
This role is subject to standard pre‑employment checks, including the candidate’s right to work in the UK and disclosure check.
Shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.
The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.
#J-18808-Ljbffr…