Director – Head of AI – Economic Crime

Key Accountabilities

• Champion and evangelise the AI agenda for Group Controls, building awareness, confidence and adoption across the function and translating opportunities into practical business outcomes.
• Define fit‑for‑purpose guardrails, governance and control frameworks for AI use cases in Group Controls, aligned to enterprise standards, risk requirements and regulatory expectations.
• Lead the delivery and implementation of AI use cases across Group Controls, ensuring solutions are prioritised, governed effectively and embedded into day‑to‑day operations and decision‑making.
• Measure, track and realise value from AI adoption, with a clear focus on colleague experience, operational efficiency, delivery effectiveness and control outcomes.
• Lead the scaled adoption of Generative AI within engineering, driving the practical use of GenAI capabilities to improve productivity, quality and delivery outcomes.
• Define and implement GenAI tooling, standards and processes across the software development lifecycle, including product, engineering and testing, to enable reimagined ways of working.

Desirable Skills / Preferred Qualifications

• Experience of delivering and scaling Generative AI use cases in a large, complex and regulated organisation.
• Strong understanding of software engineering lifecycle practices, including the use of AI/GenAI across product, engineering and testing.
• Experience of selecting, implementing or governing GenAI tooling, standards and operating processes in enterprise environments.
• Proven ability to define value measures, adoption metrics and benefit realisation approaches for AI initiatives.

Purpose of the Role

The purpose of a Product Owner is to maximise the value of the product by defining a clear product vision, managing authoring, refining and prioritising the Product Backlog and balancing trade‑offs across desirability, viability and feasibility – ensuring the right thing is being built and prioritising work based on business goals. Product Owners act as the primary liaison between stakeholders and delivery teams, ensuring the product meets user/customer needs and delivers optimal value. They are responsible for developing a roadmap and driving execution of their product area/sub‑journey, applying continuous improvement principles and techniques.

Accountabilities

• Ensure Product Alignment with Business Goals: Align product features with broader objectives, driving value and contributing to the organization’s overall strategy. Use market research, customer feedback and industry trends to identify new products, features or enhancements.
• Communicate Product Vision to Delivery Teams: Clearly articulate the product vision and goals, ensuring the team understands, aligns and is inspired to deliver the business value and purpose of each feature or user story.
• Create and Refine User Stories: Write clear, concise user stories with detailed acceptance criteria, refining them as needed to provide the development team with all necessary information.
• Agile Events: Participate in key Agile events such as sprint planning, daily stand‑ups, sprint reviews and retrospectives to keep the team aligned and focused on delivering the product backlog.
• Managing the Product Backlog: Maintain and prioritise the backlog, ensuring the highest value features are delivered first, balancing risk migration and future‑proofing against the product strategy.
• Act as the Voice of the Customer: Gather feedback from customers and end‑users to understand pain points and ensure the product meets their needs and improves their overall experience.
• Acceptance Criteria Definition & Management: Review and accept or reject work completed by the development team during sprints, ensuring all delivered features meet agreed‑upon criteria and deliver business value.
• Collaborate with Stakeholders: Work closely with stakeholders (customers, business leaders, marketing teams) to gather requirements, define product goals and align the vision with business objectives.
• Monitor Product Performance and Iterate: Regularly assess product performance using KPIs and customer feedback, adjusting the backlog and roadmap to improve functionality and meet evolving customer needs. Manage ongoing readiness and operating activities of live products, including monitoring, governance and approvals.
• Risk and Control: Identify potential risks, develop mitigation strategies, and escalations as necessary, aligning product management and control functions.

Director Expectations

• Manage a business function, providing significant input to function‑wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects.
• Lead a large team or sub‑function, embedding a performance culture aligned to business values. As an individual contributor, lead organisation‑wide projects and act as a deep technical expert and thought leader, identifying new ways of working and collaborating cross‑functionally.
• Train, guide and coach less‑experienced specialists, providing information affecting long‑term profits, organisational risks and strategic decisions.
• Provide expert advice to senior functional management and committees to influence decisions made outside the own function, offering significant input to function‑wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub‑function.
• Escalate breaches of policies and procedures appropriately.
• Foster and guide compliance, ensuring regulations are observed and relevant processes are in place to facilitate adherence.
• Focus on the external environment, regulators, and advocacy groups to monitor and influence on behalf of the organisation when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division or Group to achieve overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within the discipline, keeping up‑to‑date sector knowledge and insight into external market developments.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex or sensitive situations.
• Exercise management authority to make significant decisions and recommend strategic actions within the area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as the principal contact point for key clients and counterparts in other functions or business divisions.
• Serve as a spokesperson for the function and business division.

Leadership Behaviours

All leaders demonstrate behaviours that create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.

Values and Mindset

All colleagues are expected to demonstrate the values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass. They must also embody the mindset of Empower, Challenge and Drive – the operating manual for how we behave.

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