Duty Officer

Key Responsibilities

• Supervise and support centre assistants, ensuring smooth coordination of shift activities.
• Enforce Health & Safety regulations, normal operating procedures (NOPs), and emergency action plans (EAPs) to prevent incidents and ensure a safe environment.
• Respond promptly to accidents and administer First Aid or escalating appropriately, ensuring timely documentation of incidents.
• Oversee daily facility cleanliness and hygiene standards; identify, report, and coordinate repairs or replacements of equipment and fixtures.
• Liaise with internal teams (Estates, contractors) for on‑site maintenance and support.
• Allocate tasks to centre assistants to maintain operational efficiency.
• Coordinate and supervise children’s programmes, including holiday camps, courses, and events or competitions.
• Provide cover for other Duty Officers during absences and assist in flexible shift coverage.
• Monitor and ensure timely completion of cleaning and maintenance tasks.
• Oversee and manage two designated operational areas in agreement with the Operations Manager.
• Assist in training new and existing staff in accordance with approved training programmes, ensuring familiarity with SOPs and EAPs.
• Promote and comply with UWE policies on Health & Safety and Equal Opportunities.
• Maintain effective relationships with internal and external stakeholders and participate in relevant working groups.
• Undertake any other reasonable duties as assigned by the line manager, in consultation with the post holder.

Qualifications & Experience

• Strong leadership and team coordination skills.
• Knowledge of Health & Safety regulations and facility operations.
• Experience in customer service and incident management.
• Ability to train and mentor staff effectively.
• Excellent communication and organisational skills.
• Flexibility to adapt to varying shift patterns and operational demands.
• Two years’ industry experience in the Leisure or Health & Fitness sector.
• Experience organising activities within a leisure centre setting.
• Strong enthusiasm for sport, exercise, and active lifestyles.
• Proven ability in customer service.
• Experience in supervising staff.
• Understanding of sport and exercise‑related programmes.
• Excellent communication skills, with ability to engage university staff, students, and the wider public.
• Ability to follow instructions and provide clear direction to others.
• Confidence in promoting facilities and services to a diverse audience.

Work Schedule

• Week 1:
  • Tues 15:00 – 23:00 (8 hrs)
  • Weds 15:45 – 23:00 (7 hrs)
  • Thurs 15:45 – 23:00 (7 hrs)
• Week 2:
  • Tues 16:00 – 22:30 (6.5 hrs)
  • Thurs 14:00 – 22:30 (6.5 hrs)
• Week 3:
  • Mon 07:00 – 15:00 (10 hrs)
  • Weds 07:00 – 14:00 (7 hrs)
  • Thurs 07:00 – 14:00 (7 hrs)
• Week 4:
  • Fri 07:00 – 12:45 (5.75 hrs)
  • Sat 08:30 – 21:00 (12.5 hrs)

Core Competencies

• Leadership & Motivation – guide, inspire, and support others to meet objectives.
• Planning & Organisation – prioritise workloads and support others to manage time and tasks efficiently.
• Commercial Awareness – understand the financial and operational context of the university.
• Customer Service Excellence – maintain high standards of service, ensuring needs of all facility users met.
• Innovation & Change Readiness – open to continuous improvement, actively seeking ways to enhance services.
• Communication & Influence – communicate positively and constructively, help others grow by sharing knowledge.
• Personal and Team Development – pursue opportunities for learning, demonstrate commitment to developing self and colleagues.
• Teamwork & Collaboration – work effectively as part of a team, contribute to shared goals.

Special Conditions & Physical Requirements

• Willingness to work flexible shifts, including evenings, weekends, and bank holidays.
• The role requires regular physical activity, including lifting and setting up sports equipment.
• Requires enhanced DBS clearance.
• Role is campus based.

Equal Opportunity Statement

UWE Bristol complies with the Equality Act 2010. We celebrate diversity and aim to create an inclusive workplace. We encourage applications from under‑represented groups.

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