Our Principal Delivery Managers are responsible for leading and delivering strategically significant, complex client engagements across our portfolio of clients.
We believe that great delivery stems from a thorough understanding of our clients and their needs, strong discipline, subject matter expertise, excellent leadership and a clear vision of lasting and effective change in a public sector environment. We expect our Principal Delivery Managers to bring all of that and enthuse our delivery teams with the same passion.
The successful candidate will lead the Delivery Management aspects of our client engagements and oversee delivery within the account or industry when appropriate. They will coach and develop team members, providing detailed performance feedback and monitoring overall delivery to achieve the highest levels of client satisfaction.
Our Principal Delivery Managers are responsible for engaging with clients to understand their challenges and build lasting trusted advisor relationships. They will oversee multiple concurrent client deliveries to ensure quality and drive best practice sharing across our engagements and industries.
Key responsibilities
- Collaborate with clients to understand their needs, provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech’s wider capabilities and credentials
- Assess project performance as part of the billable delivery team, Quality Assure (QA) the deliverables and outcomes, and ensure client satisfaction. Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers
- Act as a Technical Authority (of your appropriate capability) to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge
- Participate in business development activities, including bids and pre‑sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission
- Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues
- Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events
Skills, knowledge and expertise
Client
- Understanding of the issues and challenges that the public sector faces in delivering services that make the best use of data and digital capabilities, transforming legacy infrastructure, and taking an innovative and user‑centric approach
- Ability to innovate and take learnings from the commercial sector, other countries and advances in technology and apply them to UK Public Sector challenges to create tangible solutions for our clients
- Experience building trusted advisor relationships with senior client stakeholders within the public sector
Leadership
- Experience building and leading high performing, consulting teams and creating leveraged engagements to provide cost‑effective, profitable, successful client‑facing delivery
- Leadership of bids and solution shaping to produce compelling proposals that help Made Tech win new business and grow the industry
- Experience managing third‑party partnerships and suppliers (in conjunction with Made Tech colleagues) to provide a consolidated and seamless delivery team to clients
People Management
- Ambassadors of belonging at Made Tech, advocating and championing organisational commitments and priorities, recognising their role in modelling the way and embodying our values
- Compelling communicators, ensuring key information is swiftly cascaded, understood, and feedback gathered and shared
- Using their coaching skills to enable people to be their best, regularly and routinely providing meaningful, positive and constructive feedback
- Make decisions that support the best interests of the business while recognising that our people are its foundation, striving to achieve the best outcomes for individuals through persuasive and persistent efforts, ensuring these decisions uphold both the short‑ and long‑term sustainability of the business
- Inspire innovation and spark curiosity, encourage people to be positively disruptive and challenge the status quo
- Seek collective success above personal glory, strive to ensure a constant culture of inclusion, trust and transparency
- Lead your direct reports and positively influence the wider organisation as an inspiring people manager in line with our people manager objectives and key results
Practice
- Experience delivering complex and difficult engagements that span multiple capabilities for user‑facing digital and data services in the public sector
- Experience identifying opportunities based on client needs and developing targeted solutions to progress the development of the opportunity
- Experience working with sales professionals and commercial responsibility for strategic organisational goals
Delivery Management
- Proven experience in Agile project and programme management, or delivery management in the digital, software and services industry
- Proven track record of successfully managing and delivering large‑scale projects and portfolios (including fixed‑price), accountable for delivery on the account to scope, budget and quality
- Strong leadership and team management skills; having actively coached, mentored and managed (directly or matrix) diverse teams achieving demonstrable positive people results
- Experience identifying performance issues and working within a matrixed organisation to ensure they are addressed
- Experience driving the use of appropriate tools, templates, approaches, methodologies and playbooks on deliveries to ensure consistent quality without impacting innovation and client‑focus
- Experience coaching teams and clients in adopting best practice in Agile practices, RAID management, milestone delivery and reporting metrics
- Experience relentlessly advocating and driving delivery of value into the hands of users fast and iterating delivery with a user‑centred approach
- Able to distil large complex deliveries into concise and comprehensive reporting for senior stakeholders, showing progress towards outcomes and milestones to meet contractual commitments
- Support hiring activities including interviewing and outreach
- As an authority in delivery management, regularly contributes to the community of practice
Benefits
- 30 days holiday, plus bank holidays
- Remote working – part‑time remote working for all staff
- Paid counselling, financial and legal advice
- Flexible benefit platform: Smart Tech scheme, Cycle to Work scheme, individual benefits allowance including healthcare cash plan or pension plan
- Optional social and wellbeing calendar of events for all employees
Location
Any UK Office Hub (Bristol / London / Manchester / Swansea)
Diversity and Inclusion
We encourage people from underrepresented groups to apply. The talent team will assist with any adjustments needed for the application process.
Security Clearance
Eligibility for Security Clearance (SC) is required. SC requires a minimum of five years of continuous UK residency. If it becomes apparent during the interview process that a candidate is not eligible, the application will not be progressed.
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