IT Service Desk Analyst — Frontline Support

Company: Pets at Home Limited
Apply for the IT Service Desk Analyst — Frontline Support
Location: Birmingham
Job Description:

Pets at Home Limited is seeking a Service Desk Analyst to be the first point of contact for IT support, assisting colleagues via telephone, email, and self-service. This position involves logging incidents, troubleshooting issues, and providing timely updates. There is a focus on delivering an excellent customer experience, with opportunities to work from home after training.

Candidates should have a keen interest in IT, strong problem-solving skills, and a desire to continuously learn. Join us to reflect the diversity of our communities and contribute positively to our work environment.

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Posted: June 10th, 2026