IT Service Technician
Location: Sedgehill Academy, Beckenham Hill , London
Salary: £32,000-36,000 per annum, depending on experience
Work Pattern: 37.5 hours per week, all year round
Contract type: Permanent
Job overview
We are seeking a knowledgeable IT Service Technician to be based primarily at Sedgehill Academy within United Learning’s South-East London Cluster. Prior experience in a school environment is desirable, and a demonstrable customer‑focused approach is essential. As the ‘face of IT’, you will build strong relationships with users of all abilities and levels of seniority.
Qualifications and Experience
- Experience working in an IT customer facing environment
- Solid troubleshooting skills across hardware, software and peripherals
- Familiarity with Windows devices and Microsoft 365 applications
- Working knowledge of user administration in Active Directory and Entra ID
- Good customer‑service and communication skills, with the ability to support non‑technical users
- Relevant IT qualification/s (e.g., Level 3/4, A+, apprenticeship)
- Professionalism in manner, conduct, and appearance is key. A proactive, ‘can‑do’ attitude and strong interpersonal skills will enable you to succeed in supporting teachers to deliver the best outcomes for our pupils.
- This role also requires a high level of literacy, as all written communication must adhere to Standard English.
- Your primary place of work and responsibility will be Sedgehill Academy. However, you will also be required to visit other cluster schools—Conisborough College, The John Roan School, and Bacon’s College. On occasion, you may also be asked to support other United Learning schools within a reasonable travelling distance.
Sedgehill Academy is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any successful applicant will be required to undertake an Enhanced Disclosure check by the Disclosure & Barring Service (DBS).
We foster an inclusive culture that promotes equality of opportunity and values diversity creating an environment where the rights and dignity of all members of our community are respected. We promote a culture that allows staff to grow and flourish, regardless of gender, ethnicity, religion, age, and all other aspects of diversity and therefore welcome and encourage applications from diverse backgrounds to join our team.
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