Bereavement Services Officer

At Cambridge City Council, we are there for our residents when they need us the most, including when they lose a loved one. That is why we require a sympathetic Bereavement Services Officer to work in our Bereavement Services.

To work as part of a team in ensuring the delivery of exceptional bereavement services that meet the needs of our community while upholding the highest standards of professionalism and compassion.

In this role you will:

• Cremation – you’ll be fully trained and work towards an accredited qualification. You will be involved in the end-to-end cremation process and ashes management.
• Chapel – preparation of the chapel before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music/visual tributes are played, orders of service are in place and offering support as required.
• Administration – answering the telephone with great customer service skills, helping families with queries/collection of ashes/planning a service to showing a family around the grounds to view memorial options.
• Ad hoc work – for example some basic gardening, getting involved in a Christmas service or making sure the site is tidy and presentable.

About you

• Any previous bereavement/funeral industry experience would be beneficial however not essential as full industry training is provided.
• Good interpersonal skills and organised with excellent attention to detail.
• You will need to be able bodied as manual handling will be part of this role.
• A real team player with natural compassion and the desire to make a difference every day.
• Comfortable communicator able to speak to people in a caring and understanding manner.
• Good level of IT skills – Word/Excel and emails.

Owing to the nature of this position you will need to hold a full driving licence.

What we can offer

• A variety of learning and development opportunities via a range of sources and methods.
• Access to the highly valued Local Government Pension Scheme (LGPS).
• Additional Voluntary Contribution (Shared AVC) Scheme.
• Agile and Flexible working.
• Annual leave purchasing scheme.
• Annually negotiated pay and award progression.
• Confidential advice and support via an Employee Assistance Programme.
• Cycle to Work Scheme.
• Family friendly policies.
• Flexible Bank Holidays.
• Free swimming at CCC swimming pools.
• Generous annual leave allowance 25 days per annum, rising to 30 days after five years continuous service; plus 8 days public holidays (pro rata for part time).
• Gym Memership salary sacrifice scheme.
• Home & Electronics salary sacrifice scheme.
• Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkts, attractions and more.
• Professional Membership Fees paid for, dependent on role.
• Relocation Assistance may be payable in approved cases.
• Staff reward and recognition framework – including annual staff awards ceremony.
• Subsidy for public transport.
• Your Care dynamic wellbeing platform.

Hours

This is a full‑time role, for 37 hours per week.

Working Pattern

Monday – Friday 0900‑1700 with Saturday work on a rota basis.

Contract

Permanent.

Salary

£31,586 – £35,235 per annum (City Pay Band 4).

Location

Cambridge City Crematorium and Newmarket Road Cemetery.

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