Customer Service Support

Job Title: Customer Support Specialist (Temporary)

Working Hours: Monday – Friday, Full Time

Pay Rate: £15.90 per hour

Location: Burgess Hill

FRS is delighted to be supporting our client who are seeking a Temporary Customer Support Specialist to join their team.

Responsibilities

• Deliver internal support for consumables sales, ensuring smooth operations and customer satisfaction.
• Manage a global portfolio of customers, overseeing the entire order lifecycle from receipt to payment and ensuring service commitments are met.
• Respond to customer inquiries related to spare parts and proactively resolve any delivery-related challenges.
• Administer and maintain supplier and customer data relevant to the delivery of spare parts, provisioning items, and associated services.
• Handle the entry, tracking, coordination, and monitoring of customer materials, delivery schedules, and returns.
• Ensure prompt and accurate order processing by closely coordinating with materials management and shipping teams to meet delivery deadlines.
• Maintain consistent communication with customers regarding order status, manage changes, and provide timely updates on delivery expectations.
• Oversee the returns process and address customer complaints, aiming for swift resolution and high satisfaction.
• Work collaboratively with internal departments to streamline workflows and elevate the overall customer experience.
• Accurately document all customer interactions and transactions within the system for traceability and reporting.

Qualifications

• Experience in customer service, ideally within the aviation industry or wholesale sector.
• Strong practical English language skills, both written and spoken.
• Familiarity with SAP systems (ideally SAP HANA) or other ERP platforms is a plus.
• Strong proficiency in Microsoft Office applications, especially Excel.
• Exceptional organisational skills and a keen eye for detail.

Benefits

• 24/7 access to NHS approved GP telephone support and prescription services
• Access to the UK’s largest employee discount platform
• Specialist medical assistance and support hotline
• Weekly pay
• Hundreds of gym discounts
• 24/7 access to mental health crisis support and counselling

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