You will support the Business Manager to hit sales, service and operational targets while leading by example to deliver exceptional customer service and build lasting relationships. Overseeing daily branch operations, you’ll ensure compliance with company policies and maintain the highest health and safety standards. You’ll be a motivating coach and mentor, developing your team to reach their full potential, and act as the go-to escalation point for customer or operational issues, resolving them quickly and decisively. When the Business Manager is away, you’ll confidently step in, making key decisions to keep the branch running smoothly.
Are you ready to take the next step in your career? Rexel Heathrow is seeking a dynamic and motivated Assistant Manager to join our team and help drive success in our branch operations.
Desired behaviours
- Collaboration: Building partnerships and working collaboratively with others to achieve shared objectives.
- Accountability: Taking action, overcoming obstacles, and meeting commitments.
- Customer Focus: Building strong customer relationships and delivering customer‑centric solutions.
- Communication: Clearly conveys information and ideas to individuals or groups.
- Problem Solving: Identifies and resolves problems in a timely manner.
- Engagement: Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.
Responsibilities
- Drive to inspire a high‑performing team and keep the branch running at its best.
- Motivate, coach, develop and hold the team accountable.
- Excellent communication and interpersonal abilities to build rapport with customers and colleagues and handle escalations with calm confidence.
- Solid grasp of branch operations and sales processes, comfortable working across day‑to‑day activities.
- Use performance data to spot trends, prioritise actions and make commercial decisions.
- Practical IT skills to manage stock, sales and workflows using our systems daily.
- Proactive, organised and results‑driven mindset.
Benefits of a Career with Rexel
- Contributory pension scheme and life assurance.
- Bonuses – Gainshare bonus scheme and performance‑related bonus scheme.
- Time off – 33 days annual leave (including bank holidays), increasing throughout the years.
- Flexible holiday – Ability to buy and sell holiday each year.
- Enhanced parental leave.
- Support and development – Extensive learning opportunities from day one.
- Health and wellbeing – Private medical insurance, free virtual GP service, healthy‑mind champions and more.
- Perks – Staff discounts, exclusive holiday offers and free financial support and education.
Equal Opportunity Employer
At Rexel UK, we actively seek talent with different experiences, backgrounds and perspectives because we know that diversity drives fresh ideas and great results.
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