Customer Services Coordinator
Location: Cricklade, Swindon
Hours of work: 37.5 Hours per week, Monday to Friday 09:00-17:00
Package: Basic Salary up to £26,000 (dependent on experience) + Bonus & Company benefits
Sector: Manufactured packaging solutions
The Company
GWP, one of the UK’s leading packaging manufacturers, is looking for a Customer Service Co-ordinator to join our established team. The business has been established for more than 30 years with a strong history of producing sustainable and environmentally friendly packaging. Being part of Macfarlane PLC (the UK’s largest packaging distributor) and experiencing strong growth over the past three years.
Customer Service Coordinator Role
The customer service coordinator role is a fantastic opportunity to join a growing organisation where you will be a valued member of a small and conscientious sales team. We are looking for an individual who has sound numerical and organisation skills and the drive to contribute towards achieving our KPI’s.
Key Responsibilities
- Build a strong rapport with the sales team and internal departments, delivering excellent service.
- Produce accurate estimates, order processing and log enquiries from customer/sales team briefs using bespoke software applications.
- Learn and apply manufacturing and design capability and reflect this knowledge on accurate estimates.
- Liaise and build working relationships with key suppliers. Coordinate each stage of the enquiry process from design through to the order and delivery.
- Prioritise own workload with attention to detail and multitasking.
- Learn order processing procedure so that this function can be covered when required (to cover colleague’s annual leave etc.).
About You
- Previous demonstrable experience of working within a similar fast-paced customer service (preferably B2B) or sales administration orientated role.
- Effective communication skills allowing for the provision of excellent customer service.
- Strong office/administrative skills including high levels of numeracy and literacy.
- The ability to learn and follow correct procedures and processes.
- Well‑presented and punctual.
Benefits You’ll Receive
- Annual bonus scheme.
- 23 days annual leave plus all public/bank holidays.
- Long service awards (10-40 years).
- Contributory pension scheme.
- Free on-site parking.
- Employee assistance program (EAP) to support and advise with well‑being and any issues.
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
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