Counter Manager

Job Summary

We are seeking a full‑time Counter Manager for Boots Tamworth to lead our Brow and Beauty team and achieve sales targets while delivering outstanding customer experiences.

Responsibilities

• Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards.
• Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction and increase revenue.
• Connect personally with customers, demonstrate products, and consistently achieve individual sales targets to contribute to overall counter goals.
• Conduct engaging daily team meetings, promote open communication, and recognize achievements to maintain focus on targets.
• Develop innovative in‑store and external events through collaborations, product launches, and charity initiatives to boost sales and brand awareness.
• Ensure the counter is fully stocked, monitor inventory levels, and report concerns to the Area Manager to minimize lost sales.
• Serve as the key communicator between store/department managers and area managers, ensuring smooth flow of information.
• Oversee daily, weekly, monthly, and annual administrative tasks to support operations.
• Create fair and effective monthly staff rotas that optimize coverage and support sales goals.
• Maintain exceptional hygiene and housekeeping standards for the counter and displays, providing a professional shopping environment.

Qualifications & Experience

• Minimum 6 months of retail experience with a passion for sales success.
• Minimum 6 months of management experience.

Desired Attributes

• Dynamic, enthusiastic, and sales‑driven.
• Result‑oriented and eager to exceed sales expectations.
• Passion for makeup and retail with a focus on achieving sales targets.
• Desire to provide a unique customer experience that drives loyalty and repeat business.
• Flexible availability, including weekends, late nights, bank holidays, and holiday periods.
• Knowledge of Brow and Beauty products, ideally with experience in brands such as Benetint, The POREfessional, or BADgal BANG!.

Benefits

• Product discount.
• Staff sale.
• New launch gratis.
• Annual leave.
• Full training provided.
• Refer a friend scheme.
• Competitive commission scheme.

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