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Sprawdu017a swoju0105 kolejnu0105 mou017cliwou015bu0107 w organizacji z listy Fortune Global 500. Wyobrau017a sobie innowacyjne mou017cliwou015bci, poznaj naszu0105 satysfakcjonuju0105cu0105 kulturu0119 i pracuj z utalentowanymi zespou0142ami, ktu00f3re pomagaju0105 Ci stawau0107 siu0119 lepszu0105 wersju0105 siebie kau017cdego dnia. Wiemy, czego potrzeba, aby wprowadziu0107 UPS w przyszu0142ou015bu0107 u2013 ludzi z wyju0105tkowym pou0142u0105czeniem umieju0119tnou015bci i pasji. Jeu015bli masz odpowiednie cechy i motywacju0119, aby kierowau0107 sobu0105 lub zespou0142ami, istnieju0105 stanowiska, dziu0119ki ktu00f3rym rozwiniesz swoje umieju0119tnou015bci i wzniesiesz siu0119 na wyu017cszy poziom.
**Opis stanowiska:**
The Customer Care Supervisor manages the daily order entry and customer service operations for UPS Supply Chain Solutions across multiple clients and sectors (healthcare, high-tech, retail). He/She serves as the primary liaison between clients, customers (i.e., clientsu2019 customers), customer service staff, and internal functional groups. This position manages high volume and high touch customer contact through heavy phone interaction and regular face-to-face meetings (e.g., customer visits, quarterly business reviews, etc.). The Customer Care Supervisor keeps clients updated with service, product, customer, and system issues. He/She is responsible for participating in client solution development and ongoing maintenance of clientsu2019 profits and losses. This position works with the Information Technology (IT) group to resolve system issues and service failures and to implement system enhancements. The Customer Care Supervisor ensures successful Electronic Data Interchange (EDI) implementation. He/She assists with functional administrative activities and reconciles Agency Reimbursement Amount (ARA) based account reviews. This position manages the customer service training program and ensures compliance (i.e., contractual, regulatory, and corporate). He/She leads the development and writing of standard operating procedures (SOPs), work instructions, processes, and SOWs. This position generates reports (e.g., performance, phone call statistics, profitability, service, etc.) and measures and analyzes performance results. The Customer Care Supervisor supervises others within the department.
**Typ pracownika etatowego:**
Stau0142y
UPS doku0142ada wszelkich starau0144, aby zapewniu0107 miejsce pracy wolne od dyskryminacji, nu0119kania i dziau0142au0144 odwetowych….