Area Manager

Wynn Mayfair, located in the heart of Mayfair, offers exclusive world-class experiences to its members.

The role

Reporting to the Casino Manager, Pit Managers are accountable for providing exceptional customer experience, including:

• Ownership of all gaming floor customer experience ensuring Wynn values and Forbes Standards are embodied by all Dealer/Inspectors and are consistently delivered.
• Ownership of the employee performance ensuring transparent, two-way communication and collaboration.
• Accountability for service and performance.
• The leadership and development of a high-performance feedback culture that allows employees to contribute to the success of the business.
• Maintaining operational and decision-making integrity by acting positively and decisively to resolve a problem.
• Motivating and developing the team to understand the key business drivers and how they add value.

Benefits

• Season ticket loan
• Cycle to work scheme
• Various discounts on retailers, restaurants and smart tech
• Employee assistance programme
• Life assurance
• On site staff canteen
• Medicash
• Discounts on Mayfair car parks
• and lots more!

Do you have:

• Demonstrated ability to identify and respond to internal and external customer needs.
• Exceptional communication and dispute resolution skills.
• Demonstrated ability to coach and develop direct reports.
• Supervisor experience.
• Hold a valid Personal Functional License (PFL).
• Have knowledge of the current UK gaming regulatory and legislative requirements.

Additional Information

• Candidates must be able to demonstrate they have the Right to Work in the UK at interview stage
• Due to Gambling Regulations, all applicants must be over the age of 18

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