Senior Civil Enforcement Officer

About the Job

Salary: £33,143 – £36,363 a year

Hours per week: 37

Contract type: Permanent

This role includes working up to at least midnight. Only applicants that can meet this criteria need apply.

Responsibilities

• Lead and support a team of Civil Enforcement Officers to deliver high‑quality parking enforcement service.
• Ensure enforcement activity complies with legislation, statutory requirements, and local policies and procedures.
• Plan and allocate daily duties, prepare rotas, and supervise staff in issuing, recording, and submitting Penalty Charge Notices (PCNs).
• Deliver daily briefings and taskings to a uniformed Neighbourhood Enforcement team, promoting consistency, professionalism, and adherence to standards of conduct and presentation.
• Ensure team members are appropriately trained and supported, including completion of mandatory Civil Enforcement Officer training such as initial training, V&A and PST programmes.
• Identify and address ongoing development needs, maintaining full compliance with Health and Safety standards.
• Ensure staff receive required PPA in accordance with council policies and procedures and follow data protection and security standards, particularly regarding handheld devices and body‑worn cameras.
• Report defects related to parking infrastructure (signage, road markings, pay‑display machines) to relevant service areas.
• Collaborate with the Parking Processing and Representation team and other partners to assess and implement special arrangements and exemptions, maintaining accurate communication about contraventions, PCNs and enquiries.
• Maintain accurate records of specialist equipment, ensuring availability, functionality, and timely reporting of faults or breakdowns to the Team Leader.
• Attend appeal hearings and court proceedings when necessary, providing support to the service and colleagues.

Qualifications

• Demonstrable experience working in a parking enforcement environment on‑street and off‑street.
• Confidence dealing with the public calmly and professionally, both face‑to‑face and over the telephone, managing and de‑escalating challenging situations.
• Decisive with sound judgement, investigative capability, and the ability to take appropriate action within established guidelines.
• Experience analysing and interpreting data, producing clear reports to support service delivery and performance monitoring.
• Comfortable working independently and as part of a team, demonstrating flexibility and reliability.
• Strong IT skills, with experience using Microsoft Word, Excel, Access or equivalent systems.
• Good understanding of equalities issues and relevant legislation, applying equality principles.
• Sound knowledge of Civil Enforcement, parking legislation, technical systems, Blue Badge regulations, and Codes of Practice and Statutory Guidance.
• Hold a City & Guilds Level 3 qualification in Parking Enforcement Operations or equivalent relevant experience.
• Flexibility to work unsociable hours, weekends, outdoors in all weather, with the ability to walk and stand for extended periods of up to eight hours per day.
• Availability to attend appeal hearings and court proceedings when necessary.

Benefits

• From 25 to 32 days’ annual leave: linked to length of service and grade.
• Buying annual leave scheme: buy up to 20 days additional annual leave.
• Career Pathways: step up in your career or move into a specialist area.
• Pension scheme: with generous employer contributions of up to 19.2% (at April 2026) and 3x salary death in service grant.
• Generous relocation package: up to £8,000 (subject to eligibility).
• Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees and eligible family members.
• Work/life balance: flexible working options including working from home where possible; requests for flexible working arrangements, part‑time hours and alternative working patterns are welcomed.
• Training and support: unlimited access to development courses, mentoring and support and clear career pathways.
• Staff offers: discounts on MOT, gym and fitness, restaurants and salons.
• Arriva Travel Club: great value savings on local bus travel.

#J-18808-Ljbffr…