Applications Engineer

Benefits Package

• Private Counselling with a weekly confidential helpline available
• Simplyhealth private healthcare plan
• £150 Wellbeing Allowance per year
• Working elsewhere policy (4 weeks per year)
• Buy and sell annual leave scheme (upto 3 days per year)

Responsibilities

• Administering, configuring and maintaining enterprise SaaS platforms and shared business applications across the Group.
• Supporting and enhancing platforms including Zendesk, Jira, Confluence, GitHub, Salesforce, Microsoft SharePoint, Power Platform, Copilot, NICE CXone and other business‑critical systems.
• Configuring workflows, automations, forms, templates and application settings to support business processes.
• Assisting with scripting, integrations and automation activities across enterprise applications.
• Coordinating application releases, updates and configuration changes with internal teams and third‑party suppliers.
• Monitoring platform performance and supporting the investigation and resolution of application issues.
• Producing and maintaining system documentation, knowledge articles, operational procedures and configuration records.
• Supporting reporting, analytics and insight activities to improve platform effectiveness and user experience.
• Working with stakeholders to understand business requirements and identify opportunities for system improvements.
• Supporting governance, compliance, audit and operational control activities across the application estate.

Qualifications

• Experience administering enterprise SaaS platforms or shared business applications within a technology or operational environment.
• Experience configuring workflows, automations and platform administration settings.
• Strong organisational skills with the ability to manage multiple priorities and operational activities.
• Excellent documentation skills and attention to detail.
• Strong analytical and problem‑solving abilities with a focus on continuous improvement.
• Experience working collaboratively with business stakeholders, technology teams and third‑party suppliers.
• Good understanding of governance, controls and standardisation within enterprise application environments.
• Strong communication and stakeholder management skills.
• Experience supporting process improvement and platform optimisation initiatives.
• Basic coding or scripting experience, such as Python, PowerShell, Node.js or working with REST APIs.

Desirable Experience

• Experience supporting platforms such as Salesforce, Jira, Confluence, Zendesk, NICE CXone, GitHub, Microsoft SharePoint, Microsoft Power Platform or similar enterprise SaaS applications.
• Exposure to reporting, dashboards, analytics or operational insight tools.
• Experience with automation technologies such as Zapier or similar platforms.
• Understanding of software licensing management and supplier relationships.
• Experience supporting audit, compliance or security‑related activities.
• Familiarity with Agile, product‑led or modern technology delivery environments.
• Knowledge of ITSM principles, service management frameworks and application governance best practice.

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