Customer Service Delivery Manager

Salary: £37,000

Location: Corby

Hours: 40 hours per week, Monday to Friday

Your tasks

Overseeing the daily operational performance and KPI achievement for your customer includes:

• Managing inbound/outbound deliveries, returns, and the transfer of related information back to customers and resolving any related issues.
• Lead and/or support internal and external weekly sync meetings and drive completion of relevant actions
• Manage the preparation and implementation of monthly and quarterly client meetings, providing insight into all service-related matters.
• Work with nominated clients to develop an understanding of their needs and ensure they are met.
• Liaise with other Arvato departments to progress any ad hoc operational and transport requirements.
• Point of contact for internal and external escalations where you will recognise, investigate, resolve, and communicate queries in line with the customer SLA’s.
• Manage operational and transport performance for launch events or continuous improvement projects.
• Analyse data for KPI reports and provide written investigation results and corrective action plans
• Manage the analysis of scheduled cycle count data and associated follow-up actions in line with customer requirements and agreed process
• Manage client-relevant performance reports including open orders, returns, and backlogs, and provide non-compliance feedback to the customer.
• Analyse and report on any transport-related queries that have resulted in a cost to the business.

Your profile

Someone who has a customer-centric mindset and thrives on problem-solving, as well as:

• The ability to build relationships
• Excellent verbal and written communication skills
• The ability to prioritise a busy workload and can work to tight timeframes
• Good PC skills, including Microsoft packages and has worked with SAP WMS and Power BI

What We Offer

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free Parking

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