Knowledge Management Analyst – ITIL & Knowledge Base Expert

NECSWS in Tees Valley is seeking a knowledgeable Knowledge Analyst to enhance and manage the Customer Service Centre’s Knowledge Management processes. Responsibilities include reviewing and improving Knowledge Articles to ensure accuracy, training teams, and fostering strong communication with IT support.

The ideal candidate will have experience in ITIL roles, excellent organizational skills, and a proactive approach to risk management. Benefits include private medical cover, 25 days paid holiday, and access to LinkedIn Learning.

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