Senior Technical Architect – Omni-Channel Contact Center

Company: DWP Digital
Apply for the Senior Technical Architect – Omni-Channel Contact Center
Location: Leeds
Job Description:

DWP Digital is seeking a Lead Technical Architect to lead the architecture design for their Digital Channels Contact Centre (DC3). This role involves transforming traditional services into a modern omni-channel contact centre, impacting how citizens interact with vital public services.

As part of a high-level architectural leadership team, you will shape strategy, govern architectural decisions, and mentor others, ensuring alignment with long-term goals while fostering innovation across the architecture community.

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Posted: June 11th, 2026