About Allica Bank
Allica is the UK’s fastest growing company and the fastest‑growing fintech firm ever. Our purpose is to help established SMEs – one of the last major underserved opportunities in Fintech.
Role Description
The Specialised Lending Officer plays a key role in the effective management of loans in Specialist Lending, undertaking all relevant in‑life servicing requirements relating to Asset Finance and Growth Finance activity. Duties include, but are not limited to, Novation Requests, Early Settlement, payment allocations, bank account changes, and supporting customer service/in‑life management queries relating to Specialist Lending.
Principal Accountabilities
- Provide on‑going in‑life servicing support to all Specialised Lending customers (account opening, serving and closing, complaint handling and general enquiry management) ensuring SLAs are adhered to and met within agreed timescales.
- Be responsible for post‑approval administration for Growth Finance to ensure timely release of communications, legal documents and payments to third parties.
- Contact customers and/or brokers for required information.
- Review and request any additional information for clarity and, where appropriate, escalating any lack of response or unexpected detail.
- Manage workload and workday to ensure adherence to the team’s service level agreements and quality expectations.
- Liaise positively with customers to ensure that in‑life loan requests are carried out accurately and in a timely manner.
- Support the Asset Finance Broker and Growth Direct Teams with loan servicing requirements, taking ownership of the customer relationship.
- Maintain good working relationships with all stakeholders, both internal and external, to ensure smooth and timely exchange of correspondence and communication.
Personal Attributes & Experience
- Strong customer service ethic and experience of delivering a high standard of customer experience in a fast‑paced environment.
- Excellent analytical and problem‑solving skills developed from a financial services background.
- Knowledge of customer service environment and SLA management.
- Good level of financial and commercial awareness.
- Understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.
- Excellent oral and written communication skills, providing outstanding customer service.
- Strong relationship management skills to work closely with a number of internal and external stakeholders.
Working at Allica Bank
We want to ensure our employees have the right tools and environment to succeed in their role and in support of our customers. We offer flexible and hybrid working arrangements, full onboarding support, continued development opportunities and a range of benefits.
Benefits
- Full onboarding support and continued development opportunities.
- Options for flexible working.
- Regular social activities.
- Pension contributions.
- Discretionary bonus scheme.
- Private health cover.
- Life assurance.
- Family‑friendly policies including enhanced maternity and paternity leave.
Diversity
We are a diverse team and we want everybody to feel comfortable bringing as much of themselves to work as they like.
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