Senior Content Designer

Responsibilities

• Design and deliver clear, user-centered content that is not marketing-focused but service-oriented.
• Collaborate with a multidisciplinary team to create and refine content that meets user needs and adheres to service guidelines.
• Analyze user feedback and data to inform content iterations and improvements.
• Ensure content consistency and accessibility across digital platforms.
• Lead content iterations based on stakeholders’ feedback and changing project requirements.

Qualifications and Experience

• Proven experience in content design, preferably at a senior level, with a focus on service-based projects rather than marketing.
• Demonstrated understanding of the challenges in designing trauma-based service content.
• Excellent communication and collaboration skills, enabling efficient work with various teams.
• Strong analytical skills to assess content performance and user engagement.
• Ability to work independently and manage time effectively to meet project deadlines.
• Public Sector/GDS experience is required for this position.

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