Field Service Engineer – London

Your Role

As a Field Service Engineer, you will be the technical backbone of our Life Science business. Your role is crucial in ensuring our customers receive the highest quality service and support.

Responsibilities

• Installation & Commissioning: Expertly install and commission instrumentation, predominately lab water purification systems at various client sites, ensuring optimal performance from day one.
• Maintenance & Servicing: Perform regular maintenance and servicing to keep systems running smoothly, preventing downtime, and ensuring reliability.
• Repairs: Diagnose and repair any issues with precision and speed, minimizing disruptions for our clients.
• Validation: Validate and calibrate equipment to ensure compliance with industry standards and client specifications.
• Customer Support: Provide exceptional support and training to customers, empowering them to utilise our systems to their full potential.
• Travel: Enjoy a dynamic role with travel predominantly around the London area, offering new challenges and experiences every day.

Qualifications

• Minimum HNC or equivalent, in either an Engineering or Scientific discipline.
• Technical Expertise: Strong technical background in field service, particularly in lab equipment. Or, Minimum 2 year’s experience within a Lab environment.
• Problem Solving Skills: Ability to diagnose and troubleshoot issues efficiently.
• Customer focus: Excellent communication skills and customer‑centric approach.
• Adaptability: Flexibility to travel and adapt to varying work environments.
• Team Player: Collaborative mindset and the ability to work independently.
• Experience: Previous field service experience is a plus, but not mandatory. Comprehensive training and onboarding will be provided.
• Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.

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