Field Service Engineer – Cotswold

Overview

Location: Cheltenham, Gloucester

Job Family: Technicians & Engineers

Job Type: Full Time

Posted Date: 02-Jun-2026

Salary: £29,000 – £36,200 (includes £4,700 overtime and £2,500 commission)

You must live in one of the following postcodes: GL1, GL2, GL3, GL4, GL5, GL6, GL10, GL11, GL13, GL17, GL18, GL19, GL20, GL50, GL51, GL52, GL53, GL54, WR11.

We are a partnership between Virgin Media and O2, serving over 46 million customers across broadband, mobile, phone, and home services.

What You’ll Do

• Install and maintain broadband, TV, and phone services to customers’ homes.
• Quickly resolve technical issues, ensuring customers stay connected to what matters most.
• Provide exceptional service that leaves every customer satisfied and smiling.
• Work independently with the backing of a supportive team, always there to help you deliver your best.

Must Haves

• A UK manual driving licence.
• Confidence working at heights and outdoors in all weather conditions.
• To live in one of the specified postcodes above.

Other Skills We’re Looking For

• A problem‑solving mindset and a passion for helping customers.
• A methodical, organised approach to work.
• The ability to be composed and adapt to any situation.

Benefits

• A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (includes overtime and commission).
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market‑leading maternity, paternity, neonatal, and carers leave policies.
• 25 days of annual leave, UK bank holidays and your birthday off. Plus the option to buy and sell up to 5 extra days.
• A 4‑day working week – after training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
• Up to 10% employer pension contributions and life insurance.

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