Operations Transformation & Excellence Lead (12-Month FTC

About Bloom & Wild

Bloom & Wild is a B Corp‑certified direct‑to‑consumer gifting business based in Europe, offering flowers, plants, and a growing range of gifts and food items across seven markets.

Operations Excellence Lead

Reporting to the COO, the Operations Excellence Lead will drive efficiency and improvement across Bloom & Wild’s operational network, bridging data‑driven strategy and hands‑on execution.

Key responsibilities

• 3rd Party Supplier Governance & Performance Management
  • Monitor performance of key 3rd‑party suppliers and ensure KPI delivery.
  • Lead high‑value strategic projects that improve cost, quality or customer experience.
  • Support quarterly SteerCos and executive briefings.
  • Lead peak‑season retrospectives to create scalable improvements.
  • Plan and coordinate end‑to‑end Mother’s Day production, aligning teams and suppliers.
• Continuous Improvement & Cost Transformation
  • Lead end‑to‑end projects across owned and 3rd‑party sites to increase efficiencies and deliver cost savings.
  • Analyse operational data to set performance baselines, identify best‑in‑class practices, and uncover high‑value opportunities.
  • Act as an internal consultant for the VP of Operations, delivering projects that drive value.
  • Manage implementation of new standards, ensuring training and adoption.
• Non‑flower Category Range Expansion
  • Collaborate with operational, range and commercial teams to scale inventory and fulfilment systems for non‑floral gifts, foods, and home goods.
  • Optimize processes to support add‑on range growth without compromising core floral operations.
• Scaling Innovation
  • Identify and lead AI‑driven initiatives to automate workflows and scale operations efficiently.
• Analyst & Advisor to the COO
  • Conduct deep‑dive analyses and prepare business cases for executive decisions.
  • Analyse budget and performance variations to uncover root causes and provide actionable insights.

Qualifications and skills

• Consulting background of 3+ years, with structured problem‑solving and stakeholder management.
• Hands‑on operational experience in a fast‑paced e‑commerce or retail setting with production, warehousing or fulfilment.
• Strong analytical and data‑driven mindset, able to tell a narrative from data.
• Pragmatic strategist capable of moving from business cases to execution.
• Influencer who can hold 3rd‑party partners accountable while maintaining collaborative relationships.
• Forward‑thinking with enthusiasm for AI applications in logistics and customer service.
• Comfortable switching between strategic thinking and detailed project execution.

Benefits

• Flexible working and the option to work from abroad.
• 25 days holiday plus birthday, flexible bank holidays, and the option to buy additional holiday each year.
• 1 volunteering day per year and enhanced family leave.
• Workplace nursery scheme.
• Flexible training framework for career development.
• Discounts on Bloom & Wild products and subscriptions.
• Equity option scheme from day 1.
• ClassPass membership with monthly credits for fitness and wellness.

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