Online Manager

Job Details

Job Title: Online Manager

Location: Gravesend

Employment Type: Full time

Contract Type: Permanent

Shift Pattern: Work Shift: Days

Hours per Week: 45

Salary: Competitive salary plus benefits

Category: Store Management

Closing Date: 21 June 2026

Responsibilities

• Manage the day‑to‑day running of the online operation within the store.
• Keep the team engaged, coordinate vans on the road and ensure customer satisfaction.
• Lead the online shrink agenda by implementing structured processes and making data‑driven decisions.
• Validate picker and driver resource through effective rota planning to achieve picking accuracy.
• Plan and execute all trading activity on the shopfloor, delivering high availability standards, key metrics and KRAs.
• Engage and coach the team to continuously improve routines and processes, fostering a culture of customer service and resilience.
• Respond to customer feedback and audit findings, creating and executing action plans to drive best value offerings.
• Develop talent, support team growth, and create an environment where people feel valued and motivated.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a complex online retail environment.
• Operational knowledge of online retail processes.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and excellent customer service orientation.
• Flexibility to work a range of shifts, including weekends and evenings.

Benefits

• Competitive salary and discretionary bonus scheme.
• Colleague discount – 15% off shopping at Asda from day one.
• Enhanced electric car scheme.
• Free eye test for you and a nominated user.
• Discounted rates on Asda services such as mobile, pharmacy, opticians, personal loan, pet insurance, travel insurance, travel money, tyres, and breakdown cover.
• Access to flexible pay, income tracker, financial coaching, exclusive savings account and more.
• Company pension.
• Wellbeing support: 24/7 virtual GP, 24/7 EAP, counselling, legal, mortgage, cancer and bereavement support.
• Asda Allies Inclusion Networks – fostering inclusion and celebration of differences.
• Excellent parental leave policies, including maternity, adoption, paternity, shared parental, neonatal care, and fertility treatment support.
• Colleague recognition programme.
• Special offers and discounts across a range of services and activities.

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