Production Support Analyst

CGI are looking for a Production Support Analyst to join a strong existing In Service Support team in a client‑facing capacity, providing a wide range of software and hardware support to the client and end user. This hybrid position is based out of our Leatherhead office three days per week (Tues‑Thurs) and requires a UK Security Clearance or eligibility for clearance due to the secure nature of the programme. The role supports the FC BISA project, a long‑running bespoke software solution for the British Army, which is currently in its major release and support phase within a team of around 55 members.

Responsibilities

• Contribute to a range of support tasks including the installation, configuration, operation and maintenance of CGI’s FCA and FC BISA products.
• Produce user guide documentation in the form of Army Equipment Support Publications (AESP), Train the Trainer (T3) packs and deliver T3 courses for both FC BISA and FCA.
• Support programmes of test, trials and training both in‑house and occasionally on‑site (non‑operational).
• Monitor E‑Classroom equipment usage, repairs and spares availability and identify trends.
• Monitor software issues passed by users or user representatives to CGI and identify trends.
• Support availability to users, and user representatives, of equipment and material supplied by CGI under the FC BISA programme.
• Team player with ability & willingness to work collectively and as an individual with minimal supervision.
• Able to represent CGI with the client team and senior users.
• Ability to reprioritise workload, according to programme priorities.
• Attention to detail for documentation production and reviews.
• Good communication skills (both oral & written) and the ability to work with multiple teams across the programme.
• Ability to work to tight timescales within budget.
• Willingness to get involved in other tasks as and when required.

Desired Competencies

• Army/Artillery communications knowledge, background, or experience. Ideally holding Qualified Gunnery Instructor (QGI) qualification, but not essential.
• Technical Author qualifications.
• Ideally some prior experience of operating FC BISA and/or FCA.
• UK MOD procurement processes or providing Support.
• Working knowledge of Defence Standards.

Benefits

• Insurance coverage
• Medical benefits
• Pension plan
• Member Assistant Programme
• Check4Cancer
• Flexible time off
• Share Purchase Plan
• Member discounts
• Dental benefits
• Vision benefits
• Profit Participation Plan
• Health and Wellbeing Programme

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