Customer Service Administrator

Customer Service Administrator | Huddersfield | 20 Hours per Week | £13.62 p/hr

The Role

As a Customer Service Administrator, you will help coordinate service activities, support customers and engineers, maintain accurate records, and assist with a variety of administrative tasks across the business. Working alongside our existing administration team, you will play a key role in ensuring day-to-day service operations run smoothly.

Key Responsibilities

• Coordinate service and maintenance activities for the engineering team.
• Liaise with customers regarding appointments, updates, and enquiries.
• Maintain accurate service records and documentation.
• Assist with customer orders and service-related paperwork.
• Support invoicing, reporting, and office administration processes.
• Communicate with service, accounts, and operations teams.

About You

• Previous administration or customer service experience
• Strong organisational skills and attention to detail
• Ability to manage multiple tasks effectively.
• Positive and flexible approach
• Ability to work well as part of a team.
• Experience using Sage.
• Experience using CRM or service management software.

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