Customer Success Triage & Admin Support

Job Description: Customer Success Triage & Admin Support at everyLIFE Technologies

Salary: £16 per hour

Position Type: Temp (with opportunity to become permanent)

Location: Farnborough head office and Remote.

Working Hours: Full time

Reporting to: Head of Customer Experience

Responsibilities

• Actively monitor our Intercom queue and email inbox
• Provide prompt acknowledgement and responses to initial customer contact
• Proactively seek to understand details through clarifying questions
• Maintain an accurate record of inquiries, with all relevant information, links and updates within Salesforce
• Identify, log and prioritise inquiries
• Escalate urgent inquiries without delay
• Route cases to the correct team owner or queue
• Use software such as Intercom, Aircall, Salesforce, Confluence, Jira, and Microsoft suite to assist you in your role
• Complete data entry tasks as required

Qualifications

• A passion for team spirit and motivation
• Ability to pick up new tools and information quickly
• Experience of working in fast‑paced environments
• Desire to increase knowledge and expand support offered to both customers and the team
• A logical approach, with good judgment to ensure appropriate customer outcomes
• Ability to manage a varied workload

Preferred Qualifications

• Experience or interest in the Care industry
• Inclination to keep up with news and developments within technology and social care
• Experience using Salesforce, Intercom and Jira
• Ambition to continuously grow and develop

Eligibility

Applicants must have the right to live and work in the UK without the need for sponsorship.

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