Bereavement Services Support Officer

Bereavement Services Officer

At Cambridge City Council, we are there for our residents when they need us the most, including when they lose a loved one. That is why we require a sympathetic Bereavement Services Officer to work in our Bereavement Services.

In this role you will

• Cremation – fully trained and work towards an accredited qualification. Involved in the end‑to‑end cremation process and ashes management.
• Chapel – preparation of the chapel before each service and welcoming families and Funeral Directors, directing them to their seats. Ensuring correct music/visual tributes are played, orders of service are in place and offering support as required.
• Administration – answering the telephone with great customer service skills, helping families with queries/collection of ashes/planning a service to showing a family around the grounds to view memorial options.
• Ad hoc work – basic gardening, involvement in a Christmas service or ensuring the site is tidy and presentable.

About You

• Previous bereavement/funeral industry experience would be beneficial but not essential; full industry training is provided.
• Good interpersonal skills, organised with excellent attention to detail.
• Able bodied – manual handling will be part of this role.
• Team player with natural compassion and desire to make a difference every day.
• Comfortable communicator able to speak to people in a caring and understanding manner.
• Good level of IT skills (Word, Excel, emails).

Owing to the nature of this position you will need to hold a full driving licence.

What we can offer

• A variety of learning and development opportunities via a range of sources and methods.
• Access to the Local Government Pension Scheme (LGPS).
• Additional Voluntary Contribution (Shared AVC) Scheme.
• Agile and flexible working.
• Annual leave purchasing scheme.
• Annually negotiated pay and award progression.
• Confidential advice and support via an Employee Assistance Programme.
• Cycle to Work Scheme.
• Family friendly policies.
• Flexible Bank Holidays.
• Free swimming at CCC swimming pools.
• Generous annual leave allowance of 25 days per annum, rising to 30 days after five years of continuous service; plus 8 days public holidays (pro rata for part time).
• Gym membership salary sacrifice scheme.
• Home & Electronics salary sacrifice scheme.
• Lifestyle savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more.
• Professional membership fees paid for, depending on role.
• Relocation assistance may be payable in approved cases.
• Staff reward and recognition framework – including annual staff awards ceremony.
• Subsidy for public transport.
• Your Care dynamic wellbeing platform.

Hours: Full‑time role, 37 hours per week.

Working Pattern: Monday – Friday 09:00‑17:00 with Saturday work on a rota basis.

Contract: Permanent.

Salary: £32,592‑£36,363 per annum (City Pay Band 4).

Location: Cambridge City Crematorium and Newmarket Road Cemetery.

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.

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