Customer Service Advisor

Job Overview

Customer Services Advisor – the first point of contact for customers, contractors, and suppliers via phone, email, and webchat. This role supports a collaborative team, handling inbound calls and administrative tasks to deliver seamless service, including to vulnerable or urgent‑need customers.

Location & Working Hours

Hybrid – Crossways Business Park, Dartford & Home. 35 hours per week, Monday to Friday.

Salary & Contract

£22,890 – £28,612 per annum (depending on experience). Permanent contract.

Training & Work Arrangement

First six weeks of training in the Dartford office (full‑time). After training, split time 50/50 between Dartford office and working from home.

Responsibilities

• Act as the first point of contact for customers, contractors, and suppliers.
• Handle inbound calls, email and webchat inquiries.
• Provide accurate information and support related to housing services.
• Perform administrative tasks required to support the customer service team.

Qualifications

• Friendly, positive, and resilient under pressure.
• Excellent communication skills and an active listener.
• Comfortable switching between tasks and customer types.
• Passionate about delivering excellent customer service.

Benefits

• Competitive salary (£22,890 – £28,612).
• Generous time off.
• Opportunities for personal and professional growth.
• Work flexibility with a hybrid model.
• Supportive, collaborative team culture.

Interview & Start Date

Interviews: Thursday, 18 June 2026. Start date: Monday, 03 August 2026.

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