Radiology Administrator Team Leader

Admin Team Leader – Radiology

Brentwood Hospital | Administration | Permanent | Full time

37.5 hours per week | Salary dependent on experience

Responsibilities

• Lead a team of administrators who are the first point of contact for patients.
• Liaise closely with clinical teams to ensure patients receive timely and appropriate appointments.
• Supervise and ensure excellent customer and colleague service, while meeting the needs of the business.
• Manage and interpret data, information and situations to maintain high service standards.
• Ensure all policies and procedures are adhered to by yourself and your team.
• Provide efficient appointment choices to patients, consultants and referrers, taking due regard to urgency.
• Have a deep, detailed understanding of procedures and required preparations.
• Register patients on arrival and attend to any queries from patients and consultants.
• Provide booking and information by email and telephone, and book other necessary services such as blood tests.
• Be fully competent with CRIS, PACS, IEP and PIMS.
• Demonstrate excellent verbal, written and interpersonal communication skills with a strong emphasis on customer service.
• Maintain high standards of cleanliness and presentation within the department at all times.
• Implement change, multi-task and work under pressure.
• Take charge of rotas and annual leave for your team.
• Train new staff members and ensure all mandatory training is up to date.
• Undertake tasks as designated by the Radiology Manager.

Qualifications

• Good communication and computer skills.
• Ability to work effectively as part of a team as well as independently.
• Ability to work under pressure.
• Experience in a medical environment with understanding of clinical terminology.
• Competency with CRIS, PACS, IEP and PIMS systems.

Benefits

• Free gym membership.
• Health assessments.
• Retail discounts.
• Pension options.
• Other fitness and wellness rewards.

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