Support Assistant

Job Title: Support AssistantContract Type: PermanentSalary: £26227.50 per annumWorking Hours: 37.5 hours per weekWorking Pattern: 5 days a week including weekends and bank holidaysLocation: Laurel Court, Huddersfield

Responsibilities

• Assist the support team in delivering an outstanding service, putting customers first.
• Plan and deliver personalised support and move-on plans.
• Undergo risk management reviews and assist in record keeping.
• Motivate customers to meet outcomes and develop life skills.
• Provide day-to-day support and tenancy-related assistance.
• Identify and promote job, education, and training opportunities for customers.
• Signpost customers to external support services such as food banks.
• Support customers to be tenancy‑ready and financially independent.
• Manage health‑care needs and medication procedures.
• Maintain accurate, strengths‑based records on digital platforms.
• Promote customer involvement and consultation.
• Deliver group work sessions.
• Support the referral process for new customers.
• Contribute to housing management, including income collection and tenancy support.
• Maintain a safe environment and report repairs or health‑safety concerns.
• Clean and prepare customer rooms.
• Resolve challenging situations sensitively, balancing individual needs with service safety.
• Follow safeguarding procedures and act on risks.
• Build and maintain local partnerships for holistic support.
• Perform day‑to‑day administration and operational duties.
• Update financial administration systems and handle rent accounts, invoices, petty cash, and banking.
• Prepare and submit information returns for funding, health & safety, and performance.
• Serve as a point of contact on the phone and reception.
• Work flexible hours to meet customer and business needs.
• Use Lone Worker system as required.
• Ensure safe customer practices within Riverside’s policies and procedures.
• Adhere to Riverside company values, “Our Riverside Way”.
• Participate in team meetings, supervisions, and reflective practice sessions.
• Undertake regular training and continuous development.
• Accept additional duties in consultation with Line Manager.
• Travel to other locations if required.
• Maintain confidentiality of sensitive information.
• Commit to equal opportunities and promote non‑discriminatory practices.

Qualifications

• Essential:
• Understanding of barriers faced by vulnerable and diverse customer groups, including those with complex needs.
• Experience working in a team and communicating positively.
• Ability to organise tasks and plan accordingly with people involved.
• Team player with a caring, empathetic, flexible, and resilient can‑do attitude.
• Initiative and confidence to make decisions.
• Basic administrative and IT skills, including record maintenance.
• Desirable:
• Experience working with vulnerable and diverse customer groups or individuals with complex needs.
• Personal lived experience of homelessness, rough sleeping, mental health issues, or substance misuse.

Benefits

• Competitive pay and generous pension.
• 25 days holidays plus bank holidays.
• Investment in learning, personal development, and technology.
• A wide range of benefits.

Diversity and Inclusion

We are inclusive and value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability. Whether or not you meet all the essential criteria, we encourage you to apply.

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