Customer Service Advisor | Liverpool (16 Hours Weekend Shifts)

Overview

VIVO provides facilities management and accommodation maintenance for the UK military and its partners, embodying both experience and innovation.

Contract Details

Location: Hunts Cross, Liverpool (L19 2PH). Contract type: Permanent, Part‑time. Working hours: Saturdays and Sundays 16 hours, rotating between 8:00–16:30 and 12:30–21:00.

Responsibilities

• Act as the first point of contact for customers in a helpdesk team of 16.
• Handle inbound and outbound telephone calls and manage customer queries via email and other digital channels.
• Log and monitor service requests using the CAFM system (Maxmio).
• Work to agreed KPIs and SLAs while maintaining site security, safety and compliance standards.
• Support colleagues and contribute to projects and continuous improvement initiatives.

Qualifications

• Previous experience in a customer service or contact centre environment.
• Confidence communicating verbally and in writing.
• Strong IT skills including Microsoft Office and telephony or omnichannel systems.
• Professional and empathetic when handling challenging situations.
• Positive attitude and attention to detail.
• Pass required security clearance and hold a full UK driver’s licence with transport.

Benefits

• Up to 6% contributory pension scheme.
• 25 days annual leave.
• Volunteer leave.
• One paid professional subscription.
• Life assurance policy.

Equal Opportunities

VIVO is committed to building a diverse and inclusive organisation and encourages applications from a diverse candidate pool. We will make reasonable adjustments at interview through to employment.

We are a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at interview.

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